No genuine experience
The reviewer never dealt with the profile. Competitor reviews sit here.
Defend attacks — right to return fire
An unfair review can cost a business real money, and most platforms leave the owner with nowhere to go. On MyProtector the profile owner can answer publicly, put evidence behind the answer, and ask for a review to be assessed.
What you can do about a review
Reply in public
Your response sits with the review, so anyone reading the complaint reads your side of it in the same place.
Submit evidence
Attach the order, the correspondence, the terms — whatever shows what actually happened. Evidence is weighed when a review is assessed.
Ask for an assessment
A review that breaks the rules can be reported. Assessment looks at the review against the rules, not at how much you dislike it.
What gets a review removed
Provably false claims
A statement of fact that the evidence contradicts.
Abuse or personal attack
Content aimed at a person rather than the service they received.
Private information
Names, contact details or anything else that should not have been published.
What does not get a review removed
A review is not removed for being negative, for being blunt, or for being inconvenient. A one-star review from a real customer describing a real experience stays up, and answering it well does more for your profile than removing it would.
The Integrity Score is deliberately built so that a business with insurance, published terms and a registration is not sunk by a handful of unhappy reviews. Meeting the criteria is the durable defence.
Claim your profile to respond
Replying, submitting evidence and reporting a review all need the profile in your hands first.